We understand that unforeseen circumstances may affect your travel plans. Please review our cancellation policy and procedure in case you need to cancel or reschedule your adventure with us.
Cancellation Procedure:
If you need to cancel your trip, please email us at [email protected]. We will process your cancellation and issue a refund if applicable. Please allow 3-5 business days for the refund to be processed and credited back to your original payment method.
Tour Reschedule:
You may reschedule your tour with no penalty if you are more than 72 hours prior to your tour departure. If you request to reschedule within 72 hours of your tour departure, a 25% rescheduling fee will apply. If you wish to reschedule your trip please reach out to us and we would be happy to assist you.
We appreciate your understanding and cooperation regarding our tour cancellation policy, including the inclement weather clause. If you have any questions or concerns, please don’t hesitate to contact us at [email protected].