Frequently Asked Questions

Is there a reduced rate for children, active Miliary or Commuter Rail pass holders?

Yes, there is reduced pricing on each tour for kids under 12, active military and pass holders. If you fall into one of these categories, please select the correct option in the drop down when booking your ticket. there is a $10 reduction applied.

What happens if my tour is outdoors and there is inclement weather?

massAdventures and our partners watch the weather closely in the days leading up to your tour. If
there is inclement weather which impacts your tour and safety, we will notify you via email as soon
as possible. If your tour gets cancelled due to the weather, you will have the option to receive a full
refund or reschedule it to a later date. (pending tour availability)

What happens if I miss my train?

If you miss your train, please reach out to us at: [email protected] and notify us
as soon as possible so we can assist you. It’s possible you can catch a later train; however, you will
need to take a rideshare service from the station to the start of the activity. Unfortunately, no refunds
will be provided in the event you miss your train and cannot make the tour.

Can I reschedule my trip if something comes up?

Yes, please review our cancellation policy here.

Can I bring my own food/snacks?

Yes, you are welcome to bring your own food or snacks. Please be mindful our bus can
accommodate 1 personal item per person (backpack, tote bag, etc.) please no large coolers.
In many of the destinations there will be food/ drink to purchase. Please refer to your specific
itinerary for more information.

Are your tours wheelchair accessible?

Unfortunately, not all tours are wheelchair accessible due to the nature of the activity. Please
refer to the specific itinerary you’re interested in for more information. If you require wheelchair
accommodation on your tour, please notify us at the time of booking, all of our trains are
wheelchair accessible and with advanced notice we can arrange for a wheelchair accessible
bus.

If you have any additional accessibility questions, please do not hesitate to reach out to our
team for assistance [email protected]

Can I purchase a gift card?

Yes, you can purchase tour specific gift cards directly on our website. If you wish to purchase a
gift card and allow the recipient to select their own tour, please email us at
[email protected]

Can I stay on location longer and take a later train home?

Yes, you may choose to stay on location longer than scheduled however, please be mindful that
you must find your own transportation back to the commuter rail station. We do not guarantee
that rideshare services will be available.

How is the start time of a tour calculated?

The start and end time of a trip is the time the train leaves the station. For example, if while booking your tour start time is listed as 8:07am, this is the time your train departs North or South Station.